Learning to live, living to learn
For referrals email Angus Burnett or call 01865 300202

Privacy Policy

At The Mulberry Bush Organisation, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to reception@mulberrybush.org.uk or by writing to The Mulberry Bush Organisation, Standlake, Oxon, OX29 7RW. Alternatively, you can telephone 01865 300202. You can also contact the Information Commissioners Office if you believe we have breached your privacy and you wish to report a concern.

 

Who are we?

We are The Mulberry Bush Organisation, a registered charity (no. 309565). The registered address is Standlake, Oxon, OX29 7RW. The Mulberry Bush Organisation comprises of The Mulberry Bush School and its trading subsidiaries.

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to make a donation or if you register to receive one of our newsletters or ‘eshots’.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies’ goods and services;
  • process a grant or job application;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond those organisations with which we work for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers with whom we work in association: When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: reception@mulberrybush.org.uk or telephone us on 01865 300202. You can also unsubscribe from any marketing email by selecting the ‘Unsubscribe’ link at the bottom of each email.

 

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: reception@mulberrybush.org.uk, or write to us at: The Mulberry Bush Organisation, Standlake, Oxon, OX29 7RW. Alternatively, you can telephone 01865 300202.

You have the right to ask for a copy of the information The Mulberry Bush Organisation hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

 

How you can delete the information we hold about you

You can ask us to delete the information we hold about you for marketing purposes by sending an email to reception@mulberrybush.org.uk with your first name, surname and email address and we will delete the data.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with software 128/256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in your web browser.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Use of ‘cookies’

Like many other websites, the The Mulberry Bush Organisation website uses cookies. ‘Cookies’ are small pieces of information sent by a website to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to find out how you use our website, which helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, you should consult your browser’s help file. Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We strive to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent or guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2018.

 

feature-mboxThe Mulberry Bush School

By improving the life chances and social inclusion of traumatised children and young people, we create long-term benefits to society by reducing anti-social behaviour and its impact on families, schools and communities.

More Info
feature-nationalcentreNational Centre Logo

Our free alliance whose aim is to share knowledge about therapeutic care for children and young people, and to support the use of reflective practice and research, in order to improve service quality and ensure excellent outcomes.

More Info

Latest News

Buy the book: 70 Years of The Mulberry Bush School

We are pleased to announce the launch of our new book: 70 Years of The Mulberry Bush School Edited by John Diamond, with contributions from staff and colleagues, the book tells the story of the school, its formation in 1948 and creation of the therapeutic child care model that is still used today, 70 years more »

They smashed it!

Congratulations to our intrepid runners Tim and Joy, who braved the heat of the London Marathon and completed the course, raising vital funds for The Mulberry Bush School. The total raised is an incredible £72,553, for which we are enormously grateful and full of admiration. Thank you Joy and Tim!

Foundation Degree Now Open for 2018 Applications

Our Award Winning Foundation Degree in Therapeutic Work with Children and Young People is now open for applicants to start in September 2018. This successful two-year level 5 qualification uses work-based learning to support practitioners to develop their therapeutic understanding and practice.

more »